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15th Jul 2020

Deliveroo launches ‘Table Service’ to help customers dine out more safely

Table Service

It just launched today.

Deliveroo has released their new ‘Table Service’ feature that will allow customers to safely dine-in at restaurants, pubs, and cafés while also helping to boost the hospitality sector’s recovery.

The service will allow customers to browse the menus of their chosen location and order and pay for their meal over the app without coming into contact with restaurant staff. Its aim is to make things easier and safer for both customers and restaurant workers.

The announcement follows Fáilte Ireland’s guidelines that encourage restaurants to use contactless ordering in their restaurants through apps. With Table Service, Deliveroo has become the first major platform in Ireland to introduce the contactless dining-in feature.

Currently, the feature is available to restaurants, pubs, and cafés across Dublin, Cork, Limerick, and Galway. The company aims to make Table Service available to restaurants in other parts of the country over time.

The restaurants who choose to use Table Service will benefit from a zero percent commission on dine-in orders placed through the app. This was done to make adoption of the feature as widespread as possible and to support as many restaurants as possible. It helps restaurants increase their sales without losing their profit to the extra commission.

For restaurants that adopt Table Service, Deliveroo is also offering them the use of the Pickup service at zero percent commission for a three-month period. This follows a submission from Deliveroo and 57 independent Irish restaurants, calling for urgent Government support for the sector.

Will Shu, CEO of Deliveroo, said:

“Hundreds of our restaurant partners stayed open during the lockdown to deliver to local communities around the country. It is now time for the government, consumers, and for Deliveroo to deliver for our restaurants, helping them to survive on the high-street as they reopen for dine-in customers. Deliveroo wants to play a significant role in helping restaurants adopt tech-led solutions to reopen safely, especially smaller partners who otherwise would be unable to develop the technology and face huge financial burdens due to Covid-19.”

The Table Service feature is now available on the Deliveroo app.