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13th May 2019
06:31pm BST
"Not everyone knows that this department exists, and by mentioning it you reveal yourself as someone who knows how things work and understands how seats are released," she said.
She advises that you ask the agent you're speaking with if revenue management "has released any first-class seats for miles upgrades yet?"
"When they say no, ask them to check or just be put through to revenue management so you can ask when they will release some, as well as how many seats are left. Politely respond like this: ‘You have 20 seats unsold? Why aren’t you releasing them?’ Often by the end of the conversation they say, ‘OK, we’ll release one for you,’ or they might tell you to call back tomorrow."The tactic, though ballsy, appears to pay off. Tilly claims to have had an almost 100 per cent success rate by using it. It has to be worth a try, right?
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