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22nd Jun 2018

Bank of Ireland says card issues have been resolved and apologises to customers

Olivia Hayes

Were you caught out?

Yesterday, many people experience problems with their Visa cards. Many were not able to take out money and even more could not use the cards in machines in shops, pubs and restaurants.

However, in a statement on Twitter, the bank said that the issue *should* be resolved by now and has apologised to its customers for the inconvenience caused.

It said: “We’re confirming all of our Visa debit cards are now working normally for all point of sale chip & pin transactions and for withdrawals at all ATMs.

“We’re sorry for any inconvenience this may have caused.”

Yesterday, Bank of Ireland said that one in seven customers were experiencing problems and they worked their hardest to get the problem resolved as soon as possible.

However, Sinn Féin TD Pearse Doherty said: “Bank of Ireland is leaving customers high and dry again as ATM and point-of-sale transactions are failing for some.

“There are reports of Irish people abroad who can’t pay hotel bills and are now in danger of missing their flights. Sort it out. This is happening all too often.”