A little understanding goes a long way…
Particularly for parents of children with difficulties like autism, who are too frequently subjected to judgement and glares when their kids act out.
One mum who was particularly appreciative of airline staff’s understanding has reached out to them on Facebook to demonstrate how much it meant to her and her young family.
Shelley Baudoux was attempting to fly out of Melbourne Airport with her two young children, when her ten-year-old son Corey, who has autism, became agitated.
The three were trying to fly to Tasmania to visit the children’s father, however Corey’s fear escalated and he was unable to board the flight.
The three were eventually forced to abandon the trip altogether, when Corey refused to board a second departure.
However, Shelley took a major positive from the day – and that was the incredible understanding and efforts of Jetstar Australia’s staff.
She wrote: “The staff there, two dark-haired hostesses were very helpful trying to help me and a ground control man named Glen even came and spoke to my son and offered to let him wear his jacket and coax him onto the plane.”
When he refused to board the second flight, again staff’s response was exceptional:
She continues: “Again the staff went above and beyond to try and help get him on the plane. They didn’t rush us, gave us plenty of time to talk him through it and were there every step of the way for me, my daughter and my son.
“Then the pilot, Cameron, took the time to come out, chat to my son and offer for him to take a seat in the cockpit once we arrived in Launceston.
“I was totally blown away with their understanding, help and encouragement.”
Image via Facebook/Shelley Baudoux.
The post has received over 28,000 likes and more than 1,600 shares, a testament to the power of kindness.
