Bank Of Ireland To Restrict Over-The-Counter Withdrawals And Lodgements

The news has angered many customers. From the middle of this month, Bank of Ireland will be restricting their over-the-counter cash withdrawals and lodgements. The move means that any withdrawal of less than €700 will now have to be carried out at an ATM and not with staff in the branch. Similarly, lodgements of up to €3,000, and up to 15 cheques, will have to be carried out using the bank’s lodgement ATMs. The news has angered some customers, with many pointing out that the changes will affect elderly customers in particular. In a statement about the changes, the bank said: “Bank of Ireland understands these changes may be a new way of banking for some of our customers, and the branch teams will be available to help and guide them through this change.” Addressing the issue about how the changes may affect the elderly and other users they later stated: "Bank of Ireland would like to confirm that vulnerable customers, together with those elderly customers who are not comfortable using self-service channels or other technology solutions, will be assisted by branch staff to use the available in-branch services." Payments, lodgements or withdrawals in excess of the above amounts will be dealt with by staff over the counter. The news comes just days after a number of customers were left without their wages due to a glitch in the system.