AIB to repay 85,000 customers who were overcharged due to a ‘process error’

The bank have released a statement.

AIB customers with small personal loans were recently overcharged due to "a process error that we (AIB) have rectified." The error applies to customers that avail of top-up loans via telephone or Internet Banking. These affected customers will be repaid €25 following the technical glitch. AIB released the following statement via their official website:

"For customers who had successfully applied to top-up their loan, we made additional funds available, where we credited accrued interest owed from the previous loan to the customer’s loan account. "While the customer did receive this amount as new money, it was an error. As this was a mistake, any interest charged in relation to this will be repaid. The average interest to be repaid in relation to each top-up is €25."

It adds: "AIB apologises for this process error and any inconvenience it may have caused to our customers. We will be writing to all impacted customers, and customers who are due a refund do not need to take any action. All account corrections and refunds will be complete by early August." If any AIB customer wishes to talk about this matter further, the bank are asking people to call this dedicated number: 0818 300 072 (9am to 5pm Monday to Friday). It's reported that some 85,000 customers have been affected and that the total cost of repayments will amount to €2.12m.