Aer Lingus have since apologised to passengers affected by Saturday’s issues.
After this weekend saw over 50 flights cancelled due to an IT issue, Aer Lingus has apologised to passengers, and have said that services have returned to normal, though some delays are expected.
On Saturday, photos from Dublin Airport showed passengers waiting in lengthy queues outside the terminal building, with many taking to social media to complain about the issue.
According to the airline, the cancellations and delays were due to “connection issues” with their “cloud-based reservation and operational systems impacting on check-in and boarding processes”.
Aer Lingus has since apologised to passengers in a statement which read: “We sincerely apologise for any disruption and inconvenience you may have experienced today.”
They added that their customer service teams are working hard to “re-accommodate customers”.
— Aer Lingus (@AerLingus) September 10, 2022
For those who were due to travel on Saturday, Aer Lingus advises them to rebook upcoming available flights days for no additional charge. If this doesn’t suit, then they can select a later travel date and the fee to change flight will be waived. The other option is to request a refund. All of these actions can be carried out on Aer Lingus’ website right here.
The airline has also been contacting customers directly, and have made additional customer service agents available to deal with the high volume of calls coming through. They have asked customers to bear with their staff during this time.
For those planning on travelling with Aer Lingus over the next few days, the airline has said that flights are operating normally, with some delays. Passengers have been advised to arrive at the airport at the normal time for their scheduled flight.
Facebook split image of Dublin Airport: Sam Boal / RollingNews.ie