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20th Oct 2021

Tesco is refunding 27,000 customers after overcharging them

Sarah McKenna Barry

Tesco Mobile now has €388,000 worth of refunds to issue.

Tesco Ireland has sent out an email to 27,000 Tesco Mobile customers looking to refund them after accidentally over-charging them on their bill, the Irish Mirror reports.

The supermarket is expected to issue €388,000 worth in refunds.

The company has contacted the customers affected, and, despite the increase in scam texts and emails, Tesco has assured its customers that this is not a scam.

The company said that a number of customers were charged fees after they cancelled their account, and instead a credit was applied to the bill.

Tesco Mobile has said that they are “fully committed” to issuing refunds to all who were affected.

In a statement, a Tesco Mobile representative said: “Following a review of customer accounts, Tesco Mobile has established that since 2017 over 27,000 Tesco Mobile customers were charged for services beyond their cancellation date, known as post cancellation charges.”

They continued: “Essentially any bill sent to customers during the notice period included the monthly recurring charge and this period related, at least in part, to a period beyond the expiry of the notice period.

“Tesco Mobile did not automatically refund customers that paid for charges beyond their cancellation date. Instead our policy was that a credit was applied to a customer’s final bill and remained on the customers’ accounts.

“A customer could contact Tesco Mobile to reclaim these monies. Tesco Mobile’s review found that over 27,000 customers were affected by this issue and now need to be refunded to the total value of approximately €388,000.

“Tesco Mobile is fully committed to refunding all affected customers. If you are one of these customers be assured that Tesco Mobile will issue you with a full refund to the last known email address by Wednesday 20th October 2021. For more information please call 1903.”