Take note if you’re booking flights.
Ryanair is urging customers not to book flights through the website Momondo, and instead book directly on Ryanair.com.
The airline has confirmed today that it has revoked a licencing agreement with Momondo following a breach of contract.
Ryanair had granted a non-exclusive licence to Momondo to display Ryanair’s fares for price comparison purposes, one of a number of travel websites including SkyScanner, Hipmunk and Dohop licenced to do so.
However, Ryanair revoked its licence after Momondo displayed links to unauthorised “screenscraper” websites including Opodo and CheapOair, which unlawfully mis-sell Ryanair’s low fares, in clear breach of the licence agreement.
Ryanair’s Robin Kiely said:
“As Momondo was in clear breach of the terms of our contract by actively linking to screenscraper websites, we have revoked its licence in an effort to prevent any more customers being misled.
It’s important to note that Ryanair has no commercial agreement whatsover with Opodo or CheapOair, who continue to engage in unauthorised screenscraping and sell on Ryanair’s low fares. We again urge customers to book directly on the Ryanair.com website.”
Ryanair has been engaged in several legal cases across Europe against screenscraper websites such as Opodo and eDreams to prevent consumers from being subjected to extra charges and to ensure Ryanair has appropriate contact details to communicate with its customers.
Many of these websites continue to cause problems for Ryanair customers and/or fail/refuse to pass on vital information to both customers and Ryanair regarding issues such as flight changes, web check-in, special needs assistance and contact details, which has resulted in missed flights and repeated problems for customers.