Dublin Airport praised for new initiative to assist flyers with sensory or additional needs

A fantastic initiative.

Dublin Airport has made great steps over the years to help accommodate those with sensory needs. A few years ago they created a sensory room at the airport, so that those with sensory sensitivity could take a break from the over whelming chaos of the airport's lights and noises. Now they have gone even further for passengers with sensory issues by bringing in their new 'Important Flyer' initiative. The new Important Flyer initiative will see that any person who requires assistance can order a lanyard or a wristband for free from Dublin Airport, which they can wear as they progress through the terminals. The lanyard can then be shown to any Dublin Airport staff member (Customer Care and Security Screening, for example) if assistance is required at security, passport control or any area where someone may encounter queues or crowds.

Thank you @DublinAirport ! One very excited little girl here this afternoon! ☺️? pic.twitter.com/06kVTPLwyL

— Shauna Keyes (@Shaunakiss) August 25, 2021

Anyone interested in requesting an Important Flyer wristband or lanyard, must provide Dublin Airport with a short note from their GP confirming that the person in need of a lanyard has a diagnosis of autism. You can email this to Dublin Airport at [email protected] or post it to Dublin Airport Customer Experience Department, Level 5, Terminal 1, Dublin Airport, Co. Dublin. At the moment, Dublin Airport can currently only issue wristbands or lanyards to people who have travel arrangements made. You can find out more details on the Important Flyer lanyards and how you can apply for one on the Dublin Airport website here.