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21st Jan 2020

Bank of Ireland warns customers to delete latest scam text from phones immediately

Conor Heneghan

“Unfortunately, these fraudulent text messages are becoming more and more commonplace.”

Bank of Ireland has warned customers affected by the latest text message scam to delete the message from their phones immediately.

A number of Bank of Ireland customers alerted the bank on social media to the presence of a text message telling customers their 365 Online service had been blocked and that all services had been withdrawn.

Customers who received the message were directed to click a link to a website to reactivate the service.

In a statement to JOE on Tuesday, a Bank of Ireland spokesperson said: “Unfortunately these fraudulent text messages are becoming more and more commonplace, with new versions appearing almost daily, so we send regular alerts to customers to advise them to be vigilant. They are not genuine and have not been sent by Bank of Ireland.

“Bank of Ireland is extremely vigilant in its cyber security monitoring, and will never text a customer asking them to update or provide their online banking information.

“Any customer receiving a text looking for these details should delete it from their mobile device immediately.

“Any customer with concerns can contact Bank of Ireland on Freephone 1800 946 764.”

More information and advice about suspicious text messages to Bank of Ireland customers is available here.