This shows how the simplest customer service gestures can make a huge difference to somebody’s day.
A woman called Heather visited Peet’s Coffee And Tea shop chain in the States this week with her friend. Her friend received her coffee before her but, like Heather said, it was “no big deal”.
It was what happened next that surprised her and prompted her to share her story, Consumerist.com reports.
Heather wrote:
I went to Peet’s today with a friend and ordered first. She got her drink before me though, but no big deal since we were chatting while waiting for my drink.
When they called my drink a minute or two later (not a bad wait!) they gave me this voucher! I was not at all expecting it since they were quite busy and the wait wasn’t terrible.
Talk about good customer service!
We’re calling it impressive.
